Politique de remboursement
Refund & Return Policy
Effective Date: [Insert Date]
At Barbers Factory, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
Our return policy lasts 30 days from the date your order is delivered. Unfortunately, we cannot offer a refund or exchange for items returned after 30 days.
To be eligible for a return, your item must:
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Be unused and in the same condition that you received it.
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Be in its original packaging.
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Include all original accessories, manuals, and components (if applicable).
To initiate a return request, please email info@barbersfactory.com with the following information:
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Full name
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Order number
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Product name(s) you wish to return
Once your request is received, we will review it and, if approved, provide return authorization instructions.
Return Shipping
Customers are responsible for all return shipping costs.
We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened, used, or tampered with, unless they are defective.
We reserve the right to refuse any return that does not meet the eligibility requirements outlined in this policy.
Refunds
Once your returned item is received and inspected, we will send you an email confirming receipt of the return and notifying you whether your refund has been approved.
If approved, your refund will be processed and automatically applied to your original method of payment within a reasonable period of time.
Free Shipping Orders
If your order qualified for free shipping, the actual shipping cost incurred by Barbers Factory to ship the order will be deducted from the refund amount.
Original Shipping Charges
Shipping charges paid by the customer at checkout are non-refundable unless the return is the result of a defective product or an error made by Barbers Factory.
Late or Missing Refunds
If you have not yet received your refund:
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Check your bank account again.
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Contact your credit card company, as it may take some time before your refund is officially posted.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at info@barbersfactory.com.
Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us:
Barbers Factory
Email: info@barbersfactory.com